Broadcast Campaigns
Campaigns
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Campaign Report
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Campaign Status : On-hold
If campaign receive more than `Subscriber Broadcast - hold after number of errors` error message during broadcast, system hold the campaign to avoid risk. The subscribers those get error, automatically marked as unavailable for future campaign to reduce error rate in future until subscriber send message to your Messenger BOT again. In this case, we suggest you to check the error message in report, and if you think it’s not for your message content, but for specific subscribers, you can restart the campaign from where it is left off, by clicking on the option menu & then click Force Resume.
Common Error Message
(#551) This person isn't available right now
This error messages comes from Facebook. The possible reasons are below :
- Subscriber deactivated their account.
- Subscriber blocked your page.
- Subscriber does not have activity for long days with your page.
- The user may in conversation subscribers as got private reply of comment but never replied back.
- APP may not have pages_messaging approval.
In this case system automatically mark the subscriber as unviable for future conversation broadcasting campaign.